Terms & Conditions

Float Therapy Waiver

We are delighted to welcome you to Serenity Wellness Centre. We want every guest to have an amazing and safe experience. Please read, understand, and agree to the following policies before participating in float therapy.

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Amenities Provided

• Towel, washcloth, ear plugs, shampoo, conditioner, and body wash

• Hair dryer and private shower

• Lounge area with filtered water in compostable cups

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Facilities

Our float rooms are purpose-built to minimise external noise, light, and smell. Please help maintain a serene environment for all guests.

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In Case of Emergency

• An air horn will sound 3 times to indicate an emergency.

• Exit the float cabin quickly but safely.

• Follow illuminated fire exit signs and gather in the front car park.

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Due Care

• Surfaces may be wet as they are cleaned between each session.

• Use safety features such as grab bars and textured flooring to prevent slips.

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Water Filtration Process

After each float, the water is sanitised through:

(1) Primary particle filter

(2) Hydrogen peroxide

(3) UV filtration

(4) 1-micron filter

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Fees

• Float sessions are 60 minutes, with extra time for showering before and after.

• Fees vary by package and may change at any time.

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Cancellation Policy

• Please give at least 24 hours’ notice for cancellations.

• Less than 24 hours may result in a 50–100% session fee charge.

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You Must Not Use Float Therapy If:

• You have not showered and removed oils, creams, or makeup

• You are more than 37 weeks or less than 12 weeks pregnant

• You have had hair colour/treatment or a new tattoo within the last 10 days

• You are under the influence of alcohol or drugs

• You have an infectious skin condition, open sores, or communicable disease

• You have uncontrolled diabetes

• You are experiencing a genital outbreak of a communicable disease

• You are having a heavy menstrual period

• You have kidney disease or risk of involuntary bodily fluid release

• You have not received medical clearance for relevant health conditions

• You need to use the toilet

• You have vertigo and have not informed staff

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Contamination Fee

• Violation of rules resulting in water contamination may incur a salt replacement fee of up to $2600.

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Waiver & Release of Liability

By booking or participating in float therapy at Serenity Wellness Centre, you acknowledge that:

• You are using floatation therapy of your own free will

• You release Serenity Wellness Centre, its owners, and operators from liability for any injury occurring during your session or while on the premises

• Serenity reserves the right to refuse service at any time

Please Note:
If you are unable to enter or exit the float tank safely without assistance, we recommend you do not participate in this service.

Massage Waiver

Massage therapy is provided for the basic purpose of stress reduction and relief of muscular aches and pains. Please read the following before your session.

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During Your Massage

• If you experience discomfort or pain, inform your therapist immediately so adjustments can be made.

• Massage therapists are not qualified to perform spinal or skeletal adjustments or provide medical diagnosis or prescriptions.

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Medical Conditions

• Massage is contraindicated in certain medical conditions.

• You must provide accurate and up-to-date medical history before treatment.

• Inform your therapist of any changes to your health before each session.

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Privacy

• No medical or personal information will be shared without your consent unless required by law or if the therapist believes your health or life is at risk.

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Professional Conduct & Behaviour

• Serenity Wellness Centre operates a zero-tolerance policy towards any form of inappropriate, sexual, abusive, or offensive behaviour towards staff.

• Any such behaviour will result in immediate termination of the session with no refund and possible permanent ban from the premises.

• Inappropriate behaviour may also be reported to authorities if necessary.

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Cancellation Policy

• $25 cancellation fee if cancelled less than 12 hours before appointment

• $50 cancellation fee if cancelled less than 2 hours before appointment

• No refund if you miss your appointment entirely

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Waiver & Release of Liability

By booking or receiving massage therapy at Serenity Wellness Centre, you confirm that:

• You understand the benefits and risks of massage therapy and give consent

• You accept there is no liability on the part of the therapist if you fail to disclose health information

• You release Serenity Wellness Centre and its therapists from liability related to your massage session

Sauna & Ice Bath (Cold Plunge) Waiver

The use of infrared saunas and ice baths may have many health benefits; however, it is important that you fully understand how to correctly use these services if you are participating in hot and cold therapy.

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General Guidelines

• Build resilience over time and gradually expose your body to both hot and cold therapy.

• We do not recommend using the ice bath for longer than 7 minutes continuously at a time.

• A suggested protocol you could work towards:

  • 5 min Cold Plunge (or less if you’re new)

  • 15 min Sauna

  • 2 min Cold Plunge

  • 10–15 min Sauna

  • Finish with 1–2 min Cold Plunge

• Breathe through the process, focusing on elongating your exhale.

• Shower before using the sauna or cold plunge to maintain cleanliness.

• Stay well-hydrated before and after sauna use (water or electrolyte drink).

• If you feel dizzy, in pain, or uncomfortable, discontinue use immediately.

• Avoid standing up too quickly after a session.

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Medical & Safety Advice

Self-treatment of any condition with the sauna or ice bath is not recommended without direct medical supervision. Please consult your doctor before use if any of the following apply:

Cardiovascular Conditions, Diabetes, or Obesity

• Hypertension/hypotension

• Congestive heart failure

• Impaired coronary circulation

• Use of medications affecting blood pressure

• Pacemaker or defibrillator use

Medication Use

• Some prescription or over-the-counter drugs can impair your body’s ability to regulate heat, e.g.:

  • Diuretics

  • Barbiturates

  • Beta-blockers

  • Antihistamines

Alcohol & Drug Use

• Do not use sauna or cold plunge under the influence of alcohol or drugs.

• “Sweating out” a hangover is unsafe and not recommended.

Chronic Conditions Affecting Sweating

• Parkinson’s

• Multiple Sclerosis

• Central Nervous System Tumours

• Lupus

• Diabetes with Neuropathy

Bleeding Conditions

• Avoid use if you are prone to bleeding (e.g., haemophilia).

Other Contraindications

• Fever or heat sensitivity

• Recent joint injury (within 48 hours)

• Enclosed infections

• Metal implants, rods, or artificial joints (consult your surgeon if unsure)

• Pregnancy (consult your doctor)

• Elderly individuals with reduced ability to regulate temperature

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Waiver & Release of Liability

By using the sauna or ice bath at Serenity Wellness Centre, you acknowledge and agree that:

• It is not advisable to use infrared saunas or ice baths under certain medical conditions.

• You are solely responsible for monitoring your body’s reaction and determining if use is appropriate.

• You are responsible for your safety and wellbeing during use.

• Extra care must be taken to avoid slips, falls, or overexposure to heat or cold.

• You release Serenity Wellness Centre, its staff, and representatives from all claims or liabilities for injury, accident, or death during use.

• You agree to shower and clean yourself before using the equipment.

• You will not misrepresent your health condition or ability to use these services.

• This waiver applies to all future sauna and ice bath sessions unless revoked in writing by either party.

• It is your personal responsibility to consult with your doctor regarding participation.

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By booking or using the sauna or cold plunge at Serenity Wellness Centre, you confirm that you have read, understood, and agreed to this waiver.

 

• Please provide at least 24 hours’ notice for cancellations or changes.

• Cancellations made within 24 hours may incur a late cancellation fee.

• No-shows will be charged the full session fee.

• For specific services, cancellation fees are outlined in the relevant waiver.

 

 

 

• Gift vouchers are valid for 12 months from the date of purchase unless stated otherwise.

• Packages are non-transferable and non-refundable unless required by law.

• Expired vouchers and unused package sessions cannot be redeemed.

 

 

 

• Clients are expected to behave respectfully towards staff and other guests at all times.

• Serenity Wellness Centre operates a zero-tolerance policy towards any form of inappropriate, sexual, abusive, or offensive behaviour.

• We reserve the right to refuse service to anyone who appears to be under the influence of drugs/alcohol, displays inappropriate behaviour, or poses a health/safety risk.

• Certain services may not be suitable for individuals with specific health conditions — please disclose all relevant medical information prior to treatment.

 

 

Serenity Wellness Centre – Privacy Policy
Purpose
At Serenity Wellness Centre, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 2020 (NZ). We are committed to protecting your information and being transparent about how we use it.

Collection of Personal Information
We collect personal information to provide you with our wellness services and support your health journey. This may include:
– Your name, date of birth, contact details
– Medical and health history
– Emergency contact information
– Payment and billing details
– Information collected during your interactions with our services (e.g., float bookings, massage notes, coaching sessions)
– Any communications with us, including emails, texts, and feedback forms
We only collect information that is necessary and relevant to your care or our business operations.

How We Use Your Information
Your personal information may be used for the following purposes:
– To deliver wellness and therapeutic services
– To communicate with you about bookings, reminders, promotions, or health recommendations
– For internal record-keeping and invoicing
– To comply with legal and professional obligations
– For marketing (with your consent – you may opt out at any time)
– To improve our services based on your feedback

Disclosure to Third Parties
We do not sell or rent your personal information.
We may share your information with trusted third parties only when:
– It is necessary for your care (e.g., a referred practitioner or specialist, with your consent)
– Required by law or court order
– We use external service providers (e.g., booking systems like Momence, payment processors, IT support), who are contractually bound to protect your information and only use it for authorised purposes
– You have given us permission to do so

All third-party providers are expected to comply with New Zealand’s Privacy Act or equivalent data protection standards.

Storage and Security
We take reasonable steps to ensure your personal information is safe, secure, and protected from misuse, interference, and unauthorised access. This includes:
– Secure digital platforms with restricted access
– Password-protected systems
– Staff training and confidentiality agreements
– Physical security for any paper-based records.

Access and Correction
You have the right to:
– Request access to your personal information
– Request correction of any inaccuracies
To do this, please contact us at admin@float.clinic. We will respond within 20 working days as per the Privacy Act requirements.

Cookies and Website Data
If you use our website, we may collect non-personally identifiable information through cookies and analytics tools. This data helps us improve website performance and user experience. You can choose to disable cookies through your browser settings.

Marketing Communications
We may send you occasional updates, offers, and wellness tips via email or text. You can unsubscribe at any time by clicking the unsubscribe link or contacting us directly.

Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website or by request at reception.

Concerns or Complaints
If you believe your privacy has been breached, please contact us directly so we can resolve the issue quickly. You also have the right to contact the Office of the Privacy Commissioner (NZ): www.privacy.org.nz | Phone: 0800 803 909

 

• We may update these Terms & Conditions to reflect changes in services, policies, or legal requirements.

• The most current version will always be available on this page, with the “Last Updated” date shown below.